Terms and Conditions

Please read this carefully. By using or submitting an order (and any subsequent orders) on this website you are agreeing to the terms that appear below.

To register with, and shop with, Barnes Community Shop you must be eighteen years of age or over.

These Terms & Conditions were most recently updated on 6 March 2020 and apply to sales to consumers.

This website is operated by Barnes Community Shop. By using our website you are bound by these Terms & Conditions.

You must be 18 years old or over and must have completed the registration process in order to participate in our service.

The law places certain restrictions on transactions involving alcohol, and accordingly alcohol must be either ordered by you or delivered by us during normal licensing hours. If you have ordered alcohol from us and cannot be at home at your selected delivery time, it is your responsibility to ensure that a suitable person is there to receive the order.

We operate a “Challenge 25” policy, which means that if the person receiving delivery of alcohol looks under 25, we will request identification. We may retain the products if proof of age or an alternative adult is not available.

Where items are ordered and sold individually by weight (such as certain fresh meat, poultry, fish, cheese or fruit and vegetables, the price of these items (expressed per kilogram or other appropriate unit of measurement) will be the price on the date that they are weighed by our supplier. Although we have an indicative price/kg guide and an indicative product weight guide on the website, this is merely to assist your planning and the price you will be charged is the price prevailing on the date of weighing for the actual weight you receive. In the event that there is a discrepancy between the price/kg on our website at time your order is made and the price/kg at the time the item is weighed by our supplier, the price you will be charged will be the price at the time the item is weighed by our supplier.

The prices stated on the website will be inclusive of any VAT payable.

Each order you make will include a charge for delivery. This will be shown to you as a separate charge on the delivery confirmation page before you confirm your order.

Payment may be made by debit, credit or charge card, as well as via PayPal, Apple Pay and Google Pay.

Money will be taken from your card straight away.

Delivery days and times will be as specified on the delivery booking page on the website and will be made to the address specified by you when you register on the website.

If a product is not available we will notify you and refund the price.

In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify the business concerned directly. You will not be charged for any incorrect goods or goods which you have not received.

It is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot.

If no one is at the address when the delivery is attempted, we will attempt to leave the delivery with a neighbour. We will leave notification of the location of the delivery on a card through your door.

If no one is at the address when the delivery is attempted, and the product can not be left with a neighbour, your products are subject to a refund minus the delivery charge and any cold products that need to be kept in a fridge (Fish, Meat and other products normally found in a fridge/freezer). These products will need to be discarded

Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date.

We advise that you to inspect the goods promptly at the time of delivery and notify us of any defects promptly after delivery. If you discover a product is faulty, please call the business that supplied the product as soon as possible. It is not the responsibility of Barnes Community Shop to respond to faulty products.

As a consumer, you have certain legal rights regarding the return of faulty or mis-described goods. Our refund procedure described above does not affect your legal rights in relation to such goods.

In the case of perishable items you do not have the right to cancel your order. Should you wish to cancel your order after 11am on the day of delivery but prior to the time of delivery, we shall be entitled to charge you in full for an amount equal to the price of the perishable items contained in your order.

We will not be deemed to be in breach of contract or of these Terms & Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.

Our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.

We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise.

We reserve the right to cancel your delivery at any time if we suspect fraud, have reason to believe you are in breach of these Terms and Conditions or any other terms and conditions relating to your order, or if there is an outstanding payment for any account registered at your address.

In the rare event that unforeseen operational or technical issues occur, we may need to cancel or rearrange delivery. If this happens we will endeavour to contact you to arrange an alternative delivery date.

If any of these Terms & Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms & Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

These Terms & Conditions will be governed by English law and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute which may arise between them.